Help Centre

Find answers to your questions or get in touch with our support team.

Bookings

How do I book?▾

Search for your travel product, add to cart, and proceed to checkout with your details. You can pay via EFT or Instant EFT.

Can I modify my booking?▾

Modifications depend on the supplier. Contact our support team with your booking reference and we will assist you.

Can I cancel my booking?▾

Yes, cancellations are subject to the supplier's cancellation policy. Contact support for assistance. Service fees are non-refundable.

What payment methods do you accept?▾

We accept EFT (bank transfer) and Instant EFT via Ozow. Credit card payments are coming soon.

When will I receive my refund?▾

Refunds are processed within 7-14 business days after approval. The timeline depends on your bank.

Are prices in ZAR?▾

Yes, all prices are displayed in South African Rand (ZAR) and include VAT at 15%.

How do loyalty points work?▾

Earn 1 point per R10 spent on bookings. Points can be redeemed at checkout (1 point = R0.10). Tier upgrades unlock exclusive benefits.

What are the loyalty tiers?▾

Bronze (0 pts), Silver (5,000 pts), Gold (15,000 pts), and Platinum (50,000 pts). Higher tiers offer better rewards and priority support.

How do I create an account?▾

Click "Register" and sign up with your email or Google account. It takes less than a minute.

I forgot my password▾

Click "Sign In" and then use the password reset option. We will send a reset link to your email.

Live chat (Mon-Fri, 8am-6pm SAST)

For urgent booking issues, please include your booking reference number when contacting us.